> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gradial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support Portal

> How to submit and track support requests through the Gradial Customer Support Portal.

All support requests can be submitted and tracked through the **Gradial Customer Support Portal**. This process ensures your requests are logged, prioritized, and resolved as efficiently as possible.

## Portal Access & Roles

Access to the portal is tied to your company email domain. There are two levels of access:

<CardGroup cols={2}>
  <Card title="Individual User" icon="user">
    Anyone with a recognized company email domain can log in and submit tickets. Users can view and track their own submissions.
  </Card>

  <Card title="Admin" icon="shield-check">
    Users designated as **Admins** within the portal can view **all tickets** submitted by anyone at your organization — not just their own.
  </Card>
</CardGroup>

<Note>
  If you need Admin access, contact your Gradial account team and they can update your role in the portal.
</Note>

## Submitting a Ticket

<Steps>
  <Step title="Go to the portal">
    Navigate to [https://portal.usepylon.com/gradial](https://portal.usepylon.com/gradial).
  </Step>

  <Step title="Log in">
    Sign in with your company email address.
  </Step>

  <Step title="Enter your 2FA code">
    Enter the two-factor authentication (2FA) code sent to your email.
  </Step>

  <Step title="Create a ticket">
    Click **Create Ticket** to start your request.
  </Step>

  <Step title="Submit">
    Fill out the form, attach any relevant files, and click **Submit**.
  </Step>
</Steps>

You'll receive a confirmation email with your **Ticket Number** and can track progress anytime in Pylon.

## Why Use the Portal?

<CardGroup cols={3}>
  <Card title="Faster Triage" icon="bolt">
    Issues are immediately logged and routed to the right team.
  </Card>

  <Card title="Full Visibility" icon="list-check">
    See all your open and closed tickets in one place.
  </Card>

  <Card title="Clearer Communication" icon="comments">
    Stay in sync with the Gradial team throughout resolution.
  </Card>
</CardGroup>

## Questions?

If you run into any issues accessing the portal, please reach out to your Gradial account team.