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User Groups let you address a team as a single unit. Mention an entire squad on a ticket or assign a whole team as an approver — instead of tagging five people one at a time and hoping you didn’t miss anyone.
User Groups must be explicitly enabled for your organization. Contact your Gradial team to get access.

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Group Types

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Default role groups

Gradial automatically creates a group for each role at both the organization and workspace level: Owners, Admins, Brand Managers, Designers, Members, and Viewers. Membership in these groups is computed from roles and stays in sync automatically — when someone’s role changes, their default group membership follows. Default role groups are read-only: you can mention them and view them, but their membership can’t be edited directly.

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Custom groups

Org owners and admins can build groups that mirror how your team actually works — squads, regional teams, agency partners, launch teams — at either scope:

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Managing Groups

Groups are managed from Organization Settings → People → Groups. The Groups tab provides:
  • Tabs and filters by scope, type, and member
  • Inline member editing for custom groups
  • Create and edit dialogs for building new groups
To create a custom group:
  1. Go to Organization Settings → People → Groups
  2. Click to create a new group
  3. Name the group and choose its scope (organization or a single workspace)
  4. Add members
  5. Save
Group lifecycle and membership changes are audit-logged.

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Group Mentions

Groups appear in the @ mention picker anywhere mentions work. Mentioning a group notifies every member of the group who has access to the ticket, in one action — the author is excluded from their own mention’s notifications.
“@Web Squad — can you review the updated hero copy on the summer campaign pages before Friday?”
Because default role groups stay in sync with roles, mentions like @Admins or @Designers always reach the current set of people in that role — the mention never goes stale as the team changes. See Mentions for how the mention picker works.

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Group Approvers

Workspace-scoped groups can be assigned as a ticket’s approver. Any member of the group can complete the approval, so reviews never wait on one person’s availability. Group approvers are supported everywhere individual approvers are: ticket creation, editing, bulk operations, filters, and Excel upload.

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Permissions

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Limitations

  • Default role groups are read-only — membership is synced from roles and can’t be edited directly.
  • A workspace group belongs to exactly one workspace — there are no multi-workspace groups.
  • Only workspace-scoped groups can be approvers — org-scoped groups can be mentioned but not assigned as ticket approvers.