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Once connected, Gradial monitors your ticketing system for matching tickets, executes the requested work, and writes results — previews, links, status updates — back to the original ticket. Your team keeps working in the tools they already use.

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Before you begin

You’ll need:
  • Admin access to your Gradial organization
  • Service account credentials for the target ticketing system — a dedicated integration account, not a personal user
  • Knowledge of which projects or folders you want to sync into Gradial

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Choose your platform

Jira

Supports Jira Cloud (Email + API Token or Forge OAuth) and Jira Server / Data Center (PAT).

Workfront

Supports API Key and OAuth 2.0 JWT (Server-to-Server) for Adobe-identity environments.

Wrike

Connects via Personal Access Token generated from the Wrike service account.

Asana

Coming soon. Contact your Gradial team for early access.

Azure DevOps

Coming soon. Contact your Gradial team for early access.

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After connecting

Once a platform is connected, two things need to be configured:
  1. Routes — define which tickets Gradial ingests, how they’re organized, and where they appear in Gradial workspaces. See Routing Tickets →
  2. Creating tickets from Gradial — for work that originates in Gradial and needs to be tracked externally. See Creating Tickets from Gradial →